I’m expanding a nationwide carpet-cleaning and water-damage restoration brand across Australia and need a versatile Sales/Admin professional who can keep leads moving, customers happy, and paperwork under control. Day-to-day you’ll take inbound calls and web enquiries, guide prospects through our service options, convert them into scheduled jobs, and then keep the workflow tidy by updating the CRM, issuing invoices, and preparing simple activity reports. Along the way you’ll be the friendly voice customers turn to for updates or problem resolution, liaising with our field technicians to make sure every job runs smoothly. What makes you effective here is: • Natural, confident communication in English that builds trust fast. • Solid proficiency with common office software suites (think Google Workspace or Microsoft 365) and the ability to pick up our booking/CRM tools quickly. • A calm, problem-solving mindset when plans change or emergencies arise. Familiarity with carpet cleaning, restoration, or trades scheduling is definitely welcomed but not a deal-breaker—we can train you on service specifics and quoting logic. This is a long-term, full-time role during Australian business hours. Consistent availability, reliable internet, and a quiet workspace are essential. Each week I’ll look for clear metrics: leads contacted, bookings secured, customer satisfaction notes, and admin tasks completed on time. If you can combine upbeat customer service with organised back-office support and proactive sales follow-through, let’s talk and get you onboard. Salary maybe negotiable depending on ability/experience and after successful trial period (Paid)