Need a salesforce developer ( service cloud expert ) issue : Salesforce Case Status Automatically Reverting from Open to New description : In Salesforce Service Cloud, the Case status is automatically changing back to “New” after being manually updated to “Open”. This behavior is system‑driven and occurs without any user interaction. The case with ID ( xxxxxxx ) was manually updated from New to Open status as part of normal case handling. However, after the update, the case automatically reverted back to “New” status. This status change happened without any manual edit, comment, or case update by a user. The issue appears to be triggered by Salesforce automation or configuration rather than user behavior. This unexpected status change is creating inconsistencies in case lifecycle management and impacting support operations. We need to: Identify the automation or configuration that is resetting the Case status Prevent Salesforce from overriding manual status updates Ensure Case status follows the defined Service Cloud lifecycle Maintain consistency across case handling and reporting We are seeking support from a Salesforce Service Cloud Expert to investigate and resolve this issue.