I am building a service-oriented business whose main offer is simple yet essential: replying to customer messages through Facebook Messenger. To launch smoothly, I need a freelancer who already understands the nuances of the platform—from greeting new leads to handling follow-up questions and closing conversations in a professional, friendly tone. Here is what I need you to take care of: • Configure my Facebook Page inbox and all Messenger settings, including greeting text, away messages, and saved replies. • Draft a short library of response templates in Indonesian and English that sound natural and can be adjusted case-by-case. • Suggest (and, if agreed, integrate) lightweight automation or third-party tools that keep notifications timely without sounding like a bot. • Provide brief written guidelines so that future team members can follow a consistent style and escalation process. Acceptance criteria: once everything is set up, a test inquiry sent from a separate Facebook account must receive the correct auto-greeting, followed by a human reply—using one of the prepared templates—within the agreed response time. If you have prior experience managing Messenger-based customer support or have set up similar workflows for other service businesses, let me know. Share a quick outline of your approach and any examples you can legally show. I value clarity, speed, and a tone that makes customers feel genuinely helped rather than processed.