We’re looking for a reliable, detail-oriented Admin Assistant to support our growing e-commerce store. This role is a mix of customer service, store admin, and blog/content support. We’re looking for someone organized, proactive, and comfortable handling a variety of day-to-day tasks that help keep an online store running smoothly. We are a mission-driven children’s brand focused on culturally representative dolls, books, and gifts that help children feel seen, celebrated, and proud of who they are. We care deeply about thoughtful communication, strong organization, and meaningful work. Main responsibilities: * Respond to customer service emails and inquiries in a warm, professional, and timely way * Help with order-related questions, shipping updates, product questions, and issue resolution * Assist with general e-commerce admin tasks * Support product listing updates and basic website content changes * Help upload or format blog posts * Assist with basic SEO-related blog tasks such as headings, meta descriptions, internal linking, and keyword placement * Keep files, information, and recurring tasks organized * Help with other administrative support tasks as needed What we’re looking for: * Strong written English * Experience in customer service or administrative support * Organized, detail-oriented, and dependable * Comfortable learning new systems and following processes * Some experience with blog formatting, content support, or SEO is a plus * Experience with Shopify, e-commerce brands, or mission-driven brands is a plus * Able to work independently and communicate clearly To apply, please send: * A short intro about your experience * Examples of customer service or admin work you’ve done * 2–3 blog writing or content samples that show your SEO knowledge, if available * Any experience with e-commerce, Shopify, or mission-driven brands * Your hourly rate * Your weekly availability Please begin your proposal with: “Detail matters” so we know you’ve read the full post.