I’m looking for a reliable support partner who can take over day-to-day handling of general customer inquiries that come in through three channels—email, live chat, and social media DMs. Every reply will follow the pre-written scripts I provide; your role is to select the correct script, keep the tone consistent, and send it promptly so customers always feel heard. What success looks like for me: • Inbox, chat queue, and social feeds checked continuously during the agreed shift window. • Scripted response sent within the target response time (I’ll share SLAs for each channel). • Any question that falls outside the script flagged and forwarded to me immediately. • End-of-day summary noting volume handled, common issues, and any escalations. All scripts, brand guidelines, and channel logins will be ready before you start; you simply plug into the workflow. Familiarity with common help-desk tools (e.g., Zendesk, Intercom, Facebook Business Suite) is a plus, but if you’re comfortable juggling multiple tabs and keeping communication professional, you’ll do great. If you’re meticulous about following directions, quick on the keyboard, and able to keep a friendly tone even when copying a script, let’s talk.