I’m looking for a reliable personal helper who is genuinely comfortable in a customer-facing role. The core of the job is simple: take full ownership of incoming customer queries, give fast, clear answers, and keep me briefed on any recurring issues that need my attention. You’ll thrive here if you already have solid customer service skills—patience, clear written English, and the ability to stay friendly under pressure. At present, the work centres only on handling customer queries, but if things go well there may be room to expand into related tasks such as appointment coordination or email follow-ups. Deliverables • Real-time responses to customer questions during agreed hours • Daily summary of conversations highlighting unresolved items or trends A quiet workspace, stable internet, and familiarity with typical help-desk tools (e.g., Zendesk, Freshdesk, Intercom) will make the hand-off smoother, though I’m happy to onboard you to the specific platform I use. If you enjoy problem-solving and like making customers feel heard, I’d love to hear how you can help.