I’m looking for someone who can become the friendly, knowledgeable voice on our live-chat channel, guiding clients through every stage of their credit-repair journey while supplying them with practical learning materials. Your core focus will be real-time communication—answering questions, calming concerns, and keeping conversations on track to resolution. Alongside the chat work, you’ll prepare and share educational resources that make complex topics simple: concise articles and guides that clients can read at their own pace and short video tutorials that walk them through key steps such as pulling reports, understanding score factors, and initiating disputes. Ideally you already know credit-repair fundamentals and the major bureaus’ dispute processes, so you can speak confidently without scripted prompts. Strong written English is essential; tone must remain upbeat, professional, and easy to understand. You’ll also log each interaction in our CRM so the rest of the team can follow up when needed. Please contact me on WhatsApp 2678355658 or Teams Deliverables • Daily live-chat coverage during agreed hours with an average first-response time under two minutes • Two client-ready articles or step-by-step guides per week (≈600 words each) • One short video tutorial script (2–3 minutes) each week, plus basic on-screen text prompts • Weekly report summarizing common client questions, pain points, and opportunities for new resources If you can keep our clients informed and motivated—and back that support with clear, actionable content—I’d love to hear how you would approach the role and what tools you’d use to stay organized.