I’m looking for a fast, polite, and highly-organised customer service specialist to become the first point of contact for my large-enterprise clients. Most of our conversations happen on social media, with a strong emphasis on WA (WhatsApp), so you should feel completely at home answering inquiries, resolving issues, and documenting every interaction through that channel. Your day-to-day focus • Reply to incoming WA messages from corporate customers within agreed response times. • Keep every answer friendly, accurate, and fully aligned with brand guidelines. • Escalate technical or sensitive issues to the internal team, while keeping the customer informed. • Track conversation history so trends and recurring questions are easy to spot. What will help you succeed • Demonstrated experience supporting big companies or enterprise-level accounts. • Proven ability to multitask across multiple chats without sacrificing quality. • Excellent written Bahasa Indonesia and clear, concise English for occasional international queries. • Comfort with basic admin tasks, from tagging tickets to updating internal knowledge bases. I’ll provide a short onboarding on tone of voice, FAQ resources, and escalation paths. Once you’re up to speed, you’ll work independently, coordinating with me only when a situation falls outside standard procedure. If you’re patient, detail-oriented, and ready to offer the kind of service that builds long-term trust, let’s talk.