I have developed an AI-driven Omnichannel Chatbot Platform that unifies customer interactions from multiple channels — including WhatsApp, Telegram, Instagram, Twitter, and Website chat — into a single centralized dashboard. The platform is designed to enhance customer experience (CX), reduce response time, and automate repetitive support tasks through intelligent workflows and escalation logic. Key Features: Omnichannel Integration: Seamless connection with WhatsApp, Telegram, Instagram, Twitter, and Website chat. AI Automation: Uses NLP-based AI responses for FAQs, order tracking, and common queries. Agent Escalation: Detects escalation requests (e.g., “talk to human”) and assigns them to available agents in real-time. Knowledge Base Integration: Centralized repository that feeds AI with company-specific data for accurate answers. Analytics Dashboard: Real-time reports on chat volume, agent performance, and CSAT ratings. Ticket Management: Converts unresolved chats into tickets for follow-up. Admin & Agent Roles: Role-based access for admins, managers, and support agents. Automation via n8n: Integrated with n8n for workflows like CRM updates, QA audit sync, and shift tracking.