I want to take routine customer enquiries off my plate by deploying a single AI-powered agent that can speak with clients on three fronts—email, my brand’s social-media inboxes, and the live-chat widget on our website. The agent must read and understand incoming messages, draft useful replies that match our tone, and smoothly pass any edge-case or high-priority thread to a human rep without losing context. Ideal build relies on modern NLP frameworks such as GPT-4, Dialogflow, Rasa, or a comparable stack, with API hooks into Gmail/Outlook, Meta or X social channels, and whatever chat solution you prefer (Tawk.to, Intercom, or a bespoke widget). Training data—FAQs, past tickets, knowledge-base articles—will be provided. Deliverables • Fully configured conversational model connected to email, social media, and website chat • Escalation logic plus hand-off interface for my support staff • Admin dashboard or logs so I can audit conversations and tweak intents • Deployment walkthrough and short documentation package Acceptance criteria – First-response time under two seconds on any channel – ≥90 % intent-classification accuracy across a blind test set of real queries – Seamless hand-off retaining full conversation history when a human takes over Once the solution meets the above marks in staging, we’ll move to production together.