Our customers need live, friendly help around the clock, and our finance team relies on accurate, well-documented follow-ups on overdue invoices. You will clear the support queue—email, chat, and phone—while also acting as our debt-recovery point of contact. Daily flow • Log in to Zendesk (or a similar help desk) at the start of each shift, pick up open tickets, and respond in clear, error-free English. • Escalate technical or account issues to the proper internal channel once your first-contact troubleshooting checklist is complete. • Switch hats for thirty to sixty minutes each day to review the aged-receivables report, call or email past-due clients, and record every promise-to-pay inside our CRM. • Update finance with concise, timestamped notes so nothing slips through the cracks. Because debt-recovery accuracy affects cash flow, attention to detail is non-negotiable: every amount, date, and contact attempt must be captured correctly. Success looks like this: same-day ticket resolution above 90 %, polite yet firm payment arrangements that shorten our DSO, and clean logs management that auditors can follow without explanations. You’ll have continual access to me on Slack for quick questions, and we embrace change—new scripts, new tools, and improved workflows are welcome the moment you spot them.